By KRYSTLE CHOW
Published in the Ottawa Business Journal newspaper and website.
Oct. 15, 2007
Click here to view this article on OttawaBusinessJournal.com.

Third Brigade’s Brian O’Higgins says the arrival of all the online tools and applications that constitute “Web 2.0” has given rise to a new rogues’ gallery of security threats for which government must be prepared.
Photo by DARREN BROWN for the Ottawa Business Journal
GTEC conference looks at customer-dictated service delivery and how governments, businesses can get there together
The high-tech world has been abuzz for some time with the concept of “Web 2.0” and customer interaction with various aspects of tech, so it was only a matter of time before the government started looking at what that means for the public sector.
This is the theme for this year’s Government Technology Exhibition and Conference (GTEC), which starts Tuesday and runs until Oct. 17. The conference, now in its 15th year, allows hundreds of small and large tech companies to mingle with and market to the various levels of government and gain insight into how to work with the country’s largest enterprise.
GTEC executive director Kevin d’Entremont says the advent of user-generated sites such as YouTube and Facebook has changed the face of service delivery, and governments, just like any other enterprise, can’t afford to be left behind.
“Web 2.0 means that the consumer is now dictating when and where people want to receive services,” he says. “There are expectations in the marketplace, and governments have to follow suit with their services as well, and change their approach to be more suitable and agile. Service delivery has to be tailored or developed to serve the demands of social computing.”
Kim Devooght, vice-president (public sector) of IBM Canada which is an exhibitor and sponsor of the event, says GTEC is a great opportunity to Continue reading →





